Exactly what I think, when I read these comments, also waiting for the 3rd day with one of the «escalation officials», direct lies were told by the support, and when I was confronted with the lies, I was hanged, transferred without warning and got nowhere. I`m here this morning looking for contact information for someone in the company who genuinely cares about their customers. and I can`t find anything. I don`t stop there. Many of us have worked from home and can rely on these products to earn our paychecks. and HP made it almost impossible for me, never again will I buy another product, or buy anything from someone I`m in close contact with. Use this comments section to discuss any issues you`ve had with HP Inc. or how they`ve handled your complaints. Initial complaints should be directed to HP Inc. and directed.
Contact information for HP Inc. can be found above. I waited a few days and checked the website again and again to see when the laptop would be processed and shipped. After the 5th day, yes, I definitely became impatient and upset that something I so desperately needed for my business to make money hadn`t been processed/shipped yet. I called back to speak to the same customer representative who had already spoken to me at least 3 times and had placed the order to find out when it would be processed. Again, he felt so sorry, after putting me on hold to speak to his supervisor, he only came back to tell me that he had to transfer me to the original department that took the order because the system did not allow him to make changes to the order. He said he would call the department I needed, explain to them what was going on, he was really sorry and make sure I was compensated for my inconvenience. Again, I was transferred to someone else in another department who could hopefully help me. At that point, the new customer representative started discussing my situation with his manager.
I was told they would have to place a brand new order for the laptop, and because it was customized, it should be ready to ship by May 5th and I should receive it by May 13th. Against my best judgment and because I had 3 previous HP laptops and all-in-one printers, I agreed to wait on the laptop because I needed it to have everything I had asked for for my business. – HR contacts worldwide. content.ext.hp.com/sites/CountrySupport/CountrySelector.page (So difficult: HP Inc, 10300 Energy Drive, Spring, TX 77389.) I find it appalling that you are hiding behind the phone. I want to return your wrong product. I need a full refund in the United States of America. If you do not contact me, I will send it back to your office. It was never fair and your Filipino friends whirled me around until I couldn`t make it locally anymore. I sold my HP and HPE stock after my pathetic customer support experience, every person I spoke to was a loser, including the «escalator» person. A certain Selterswasser flipped my keyboard. A set of keys has become unusable. I took the laptop to two HP service centers here in NYC.
I felt uncomfortable in their ability to replace the keyboard. I had also looked for replacement keyboards and found many new, used and refurbished. But I decided to call HP and wanted to send the computer in for keyboard repair or replacement. By the way, this computer was out of warranty because it was several years old. Also, I had tried all sorts of keyboard fixes offered on HP`s website. When I called HP, I was put in touch with a representative pretty quickly, but I realized I was no longer in America. I explained my situation to the representative and he informed me that HP could perform the repair and transferred me to another person. I was given a # case.
The 2nd contact told me they had the keyboard available and the processing time would be about 4 days – He took all my contact information very slowly and often got the wrong #, as in my address and phone#. This slowed down the call and there was a delay in the phone line and I had to repeat almost everything to him twice. He told me to be sure I had a backup of the files on the computer, but he also said that for replacing «just a keyboard» they wouldn`t normally delete the software, files, etc. Then he told me the price of $326.00, which included paying the Fed X to take the unit from me and return it to Fed X. He told me I would receive a box from HP with instructions on how to pack my computer and send it to them. It sounded good. He took my credit card information from me and did an interactive communication routine with the bank and me to process the charges. I now have a new case #. He told me that when I received the shipping box, there would also be a form to describe the problem and inform the repair service of any special circumstances.
It is worth mentioning that when we started the conversation, he informed me that if we were to be disconnected, he would call me back and read me a phone # that I had saved from my initial purchase of this machine in 2017 with them, and I advised him that I tried several times to update my phone # with their systems, But it never seems to work. He took the number I wanted from the files and said he had entered it into the computer and we would now use the new number for reminders and other things. In HP Support Assistant, there is a place to edit the information, and again, I had tried to change my phone # on this screen several times, but it never held the updated #. There`s also a screen in HP Assistant that shows you a list of calls you`ve made to HP and sales reps` notes for that call. I mention this now because I will refer to this call log later in this review. We are an independent directory of contact information that allows consumers to quickly and efficiently find appropriate contact information and discuss their own complaint experiences with other Internet users. A few nights later I made a full backup of the system, packed the computer in the shipping materials they had sent – b t w, it was a great computer holder for shipping, and the next morning I went to Fex X to ship the box. The next day, I followed him and he was already in Texas at HP. And then – I was supposed to get a call from the HP# they provided me.
That`s the # I programmed into my phone to recognize it when it sounded like HP on my computer! Three days passed and I haven`t heard from them. And the repair should be completed in 4 days, the device was returned in 2 days with FED X. I thought I`d wait another day before calling him. I went to the online assistants page and saw that my computer is now marked as «Waiting for partial date and return has changed at the end of the month», meaning they would have my computer for 27 days. I said NO NO and called them. Remember earlier, when I took this repair, they told me they had the part. So I called and I was on hold for 20, 30, sometimes 45 minutes and several times in a transfer I was separated and had to start all over again. And when I started all over again for the fourth time, I just asked myself to talk to a supervisor. And after half an hour of waiting, I had a supervisor with me and this person realized how angry I was and I said, if there was no role, why didn`t they call me. And I said, your documents with the repair order say that once the computer is in Texas, I`m going to get a call.
She said their records show they called me, but there was no answer. I asked them how # they called, and these idiots called the #, which was my old landline that the first customer service representative promised to eliminate from the computer. And, I say, I gave you a # to join me related to this repair, why call another # I told you to remove from your system.